Monthly Archives: October 2009

This month at our free Mission Increase Foundation workshops, we’re teaching on a truly Christian approach to Planned Giving. I’m certain my phrase, “truly Christian approach”, will draw ire from Christian Planned Giving professionals, who will be quick to protest, … Continue reading →

In last week’s column on apologies, we talked about how to apologize. Today we examine for what nonprofits should be apologizing. Rick Newman’s What GM can learn from Toyota’s humility concludes that the occasions on which a company apologizes conveys … Continue reading →

All of us nonprofits occasionally do dumb things to our champions. Maybe we accidentally keep sending mail under the name of a deceased spouse even after the surviving spouse called, wrote a change request on a reply card, and sent … Continue reading →