Category Archives: Uncategorized

In last week’s column on apologies, we talked about how to apologize. Today we examine for what nonprofits should be apologizing. Rick Newman’s What GM can learn from Toyota’s humility concludes that the occasions on which a company apologizes conveys … Continue reading →

All of us nonprofits occasionally do dumb things to our champions. Maybe we accidentally keep sending mail under the name of a deceased spouse even after the surviving spouse called, wrote a change request on a reply card, and sent … Continue reading →

AP’s Rachel Zoll provides us with Religious life won’t be the same after downturn, the latest mass media update on how we Christian orgs are all faring amidst this recession: Faith Communities Today’s David Roozen is projecting 320,000 to 350,000 … Continue reading →